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Frequently Asked Questions

How long does it take to receive my order?

Delivery times may vary per style and are estimates only. Please contact one of our experienced sales representatives for information regarding ordering, shipping, and receiving of expedited/rush orders.

Do you have a brick and mortar salon or retail store?

We have a design studio based in Houston. We do hope to have Natalie Harris designs in premiere shopping boutiques starting 2010.

Do you accept returns?

We maintain a "All Sales Final" policy. We make only one exception to this rule; an even exchange may be given for manufactured defects only. All merchandise is inspected prior to shipping. In this rare occasion, the client would be responsible for shipping the item back within 2 days. Once you have obtained a return authorization from us you have 5 business days to get the merchandise back to us. All merchandise must be returned in perfect brand new condition. Merchandise that is not returned in the condition it was sent will not be returnable and you will be obligated to the full purchase price. All returned packages must have a return authorization number on them. Exchanges/Refunds must be requested within 2 days of receipt. All returns must be unworn, unaltered with original hangtags intact. Items must not have any tears, smells or stains. Natalie Harris Design reserves the right to approve or refuse any item returned that does not meet the requirements above. Refunds will be made in the payment form received.

I placed an order, can I cancel it?

All orders are typically processed within 24 hours of receipt. Once you place an order, a automated receipt and confirmation will be sent by e-mail to confirm the order. Once an order is submitted it cannot be cancelled, as the manufacturer has begun processing your request and typically does not accept returns.

Will you notify me when my order is placed and when my order is shipped?

Yes, you will email for any order placed and also when your order is shipped. Please make sure you provide the correct email address when you place your order. To prevent these notifications from getting caught in a spam filter, add natalie@natalieharrisdesign.com to your address book.